Influence of psychosocial support on service delivery moderated by OSH policy implementation in level 4 hospitals in Kisii County, Kenya.

Authors

  • Stephen Okibo Rongo University
  • Jonathan Omolo Rongo University
  • Janet Wagude Rongo University

Keywords:

Psychosocial support, service delivery, OSH policy implementation

Abstract

Healthcare workers are frequently exposed to psychosocial hazards in the workplace, which can compromise their mental well-being and impair service delivery. These hazards may lead to stress, burnout, absenteeism, and reduced performance, ultimately affecting the quality of patient care. Effective implementation of safety policies can help mitigate these risks and moderate the relationship between psychosocial support and service delivery. This study, therefore, investigated the association between psychosocial support and service delivery, and examined the moderating role of safety policy implementation in this relationship. The specific objectives of the study were: to determine the influence of psychosocial support on service delivery; and to determine the influence of psychosocial support on service delivery moderated by safety policy implementation. Stratified random sampling, purposive sampling and convenience sampling were used to select the study sample. Data was collected using semi-structured questionnaires and interviews; and analysed using descriptive statistics and inferential statistics. The findings revealed that there was a statistically significant association between psychosocial support and service delivery (t (13) = 2.365, p = .038); and safety policy implementation has a moderating effect on the association between psychosocial support and service delivery [p = .045; t (13) = 2.626, p = .022]. The study concluded that psychosocial support was a significant predictor of service delivery moderated by safety policy implementation. Hospital administrators should design integrated strategies enhancing psychosocial support while simultaneously enforcing safety policies to maximize impact on service delivery

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Published

10-07-2025

How to Cite

Okibo, S., Omolo, J., & Wagude, J. (2025). Influence of psychosocial support on service delivery moderated by OSH policy implementation in level 4 hospitals in Kisii County, Kenya. Eastern Africa Journal of Contemporary Research, 5(1), 130–140. Retrieved from https://eajcr.org/index.php/eajcr/article/view/75

Issue

Vol. 5 No. 1 (2025)

Section

Articles

License

Copyright (c) 2025 Stephen Okibo, Jonathan Omolo, Janet Wagude

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